Our most frequently asked questions, answered...

Welcome to our Frequently Asked Questions page, dedicated to providing you with valuable information about holiday home stay at Larkin Point and Bridgeview. Here, we aim to address common queries to ensure your stay is as seamless and enjoyable as possible. If you have any further questions, don't hesitate to reach out to our helpful and friendly team. We're here to ensure your escape to the beautiful Adirondack Mountains is truly memorable.

How can I book a property?

The easiest way to book one of our properties is through our website:


By booking through our website directly, you are also guaranteed the best price. You can also call us on 713-614-6612 to book over the telephone.

What if I cancel?

If you must cancel your vacation, please let us know as soon as possible in writing by email to klarkin@larkingroup.com. Confirmation of your cancellation will need to come from the lead party member – the person who initially booked the property.

We will let you know if you are entitled to a partial refund, although as per our booking terms and conditions, the booking fee and other charges are non-refundable. If we are able to rebook your dates, you will receive a full refund less convenience fee. We will contact the wait list and do our best to rebook the location.

Accidental Damage Deposit

It is a requirement when booking our properties to pay an Accidental Damage Deposit. This will be made clear to you as you book.

The Accidental Damage Deposit is taken the day of your arrival, and this is held as a pre-authorization by your bank, and not physically deducted from your bank account. This is released 3 days after your check out date, if no damage has been caused in the property.

The Accidental Damage Deposit covers the costs of making good any loss or damage to the property and/or its contents during your stay, which has been caused by you or any member of your party (including pets).

Where any damage caused exceeds this amount that we have held as an Accidental Damage Deposit, you agree to pay to us, or the relevant booking platform you booked through, any reasonable costs incurred in making good any such loss or damage above the held amount.

Can I pay a deposit?

Each booking channel will have their own payment policy. There will be either a 33% or 50% deposit required at the time of booking.  If you pay a 33% deposit and other 33% will be due 90 days prior to arrival. For any deposits, the remaining balance is due 30 days prior to arrival.  If you book within 30 days of travel a deposit does not apply and full payment is due. The balance of your vacation is automatically deducted from the original card that paid the deposit therefore you do not need to remember to get in touch with us to pay the remaining balance.

What day can my vacation start?

At peak times you will only be able to check in on Saturdays. The remainder of the year check in and out dates are flexible as are the amount of days booked.

Can I bring a pet?

Larkin Point does not allow any pets. Bridgeview does allow pets.  There is a fee to bring your dog, which increases if you bring 2 or 3 dogs.

Please do not leave your dog/s unattended in properties and abide by the house rules in relation to bringing your dog to the property.

Will I need to bring towels or bed linen?

Beds at both properties are made up with linens which is included in the vacation price. There are additional linens in the closets if needed.

We supply bath towels, hand towels, wash cloths, kitchen towels and beach towels.

Is there parking at the property?

Both properties have plenty of parking available, including parking for boat trailers.

How do I get support before and during my stay?

You will have access to the ‘guest area’ on our app (which you will need to download). This will give you all the property details, local area information and recommendations, to ensure you have the most enjoyable time. You will be allocated a property manager who will be available to help and support you before, during and after your stay. You will be able to message the team directly and be given contact details if you have an urgent request during your stay.

Who do we contact before we arrive?

Regardless of which platform you have booked through there will always be an option to contact us. You will have an opportunity to log into our guest area regardless of how you booked. This area will provide you with plenty of information about the property itself, and local area.

You will be sent the access information 48 hours before arrival, and emergency contact details for your stay on the morning of arrival.

When will I receive access information and directions?

48 hours before you arrive, you will receive an email with the access information for the property and full address.

What time do I arrive and depart the property?

Arrival and departure times for our properties can be found on our website. Check in for Bridgeview is 3pm and 4pm for Larkin Point. Check out time is 10am. This information will also be found in the online guest guidebook, and the hard copy of guest folder in the property itself. On some occasions we may be able to offer an early check in or late check out, please contact us 24 hours before to check if this is possible. Charges may apply.

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You’re not going to hit a ridiculously long phone menu when you call us. Your email isn’t going to the inbox abyss, never to be seen or heard from again. We provide the exceptional service we’d want to experience ourselves!

Have questions? From basic questions to complex inquiries, we’re here to help!

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